Privacy Policy

At Bridge & Blossom, your privacy is part of the trust we build together. This Privacy Policy explains how we respectfully collect, use, store, and safeguard your personal information while providing personalized, strengths-based coaching and support.

1. What We Collect

To offer responsive and inclusive services, we may gather:

  • Basic Details – Name, pronouns, contact info, and birthdate

  • Coaching Information – Strengths, goals, challenges, and intake responses

  • Payments – Processed securely via trusted third-party providers (e.g., Stripe, PayPal)

  • Website Use – Anonymous data like browser type and page visits, used only for site improvement

2. How We Use Your Information

We use your data to:

  • Provide and tailor services to your needs

  • Share session details, resources, and support updates

  • Make sure accommodations and accessibility needs are met

  • Maintain high-quality, consistent care

  • Meet legal and ethical responsibilities

We never sell or share your data for marketing purposes.

3. Consent & Confidentiality

Your privacy matters. We only share information when:

  • You give written permission (e.g., to coordinate care)

  • Required by law (e.g., imminent risk, court order)

  • You choose to participate in a shared or group setting

Recordings for internal training or quality assurance are only made with your explicit consent. You may decline or revoke this at any time—no pressure, ever.

4. Data Security

We take thoughtful steps to protect your information:

  • Files stored in secure, encrypted systems

  • Access limited to relevant staff only

  • Retention up to 3 years after service ends, unless legally required longer

5. Your Rights

You may:

  • Request a copy of your information

  • Ask for corrections or updates

  • Request data deletion (within legal limits)

  • Withdraw consent for non-essential uses at any time

📧 To make a request, email us at info@bridgeandblossom.ca

6. Third-Party Services

We use secure platforms like Calendly and Google Forms. Please review their individual privacy policies before sharing personal data through them.

7. Services for Minors

We require written consent from a parent or legal guardian to provide services to clients under 18. We do not knowingly collect information from minors without consent.

8. Updates to This Policy

We may update this policy from time to time. You’ll be notified of any meaningful changes. Continued use of services means you accept the revised version.